Monika Kapustin

Monika Kapustin

Client Services Manager
Get to Know Monika…
Favorite part about working at Moneco:
I enjoy being part of a collaborative team. It’s rewarding to work alongside people who genuinely support one another and are committed to helping clients and colleagues succeed.
Favorite thing to do outside of work:
Spending time with family and friends, cooking, and staying active whenever I can
What I enjoy most about what I do:
I love building meaningful relationships with people. Getting to know clients and hearing their stories is one of the most rewarding parts of what I do, and I value the trust that comes from those connections.

Favorites

Quotation: “Nothing is impossible, the word itself says ‘I’m Possible'” – Audrey Hepburn
Vacation Destination: Somewhere warm and sunny! My dream vacation is Greece
TV Show or Movie: True Crime obsessed and anything on TLC!
Band or Music: Pop, EDM

With more than a decade of experience in banking and financial services, Monika brings a strong commitment to client care, operational excellence, and relationship management to her role as Client Services Manager. She is known for her detail-oriented approach, proactive communication style, and dedication to delivering a seamless client experience.

Prior to joining Moneco in 2026, Monika spent over ten years with Wells Fargo Bank, N.A., where she supported high-net-worth clients, financial advisors, and branch operations in increasingly responsible roles. Most recently serving as a Licensed Relationship Banker, she managed the onboarding and ongoing service needs of more than 100 client relationships, ensuring strict compliance with regulatory standards while delivering personalized, high-touch service. Her work included coordinating account documentation, facilitating money movement, preparing materials for advisor meetings, and resolving client requests with accuracy and efficiency.

Throughout her career, she has built a reputation for organization, responsiveness, and strong problem-solving skills in fast-paced financial environments. Her collaborative approach and commitment to excellence have earned consistent recognition for service quality and client satisfaction.

Education & Certifications:
Monika earned her Bachelor of Arts in Psychology, summa cum laude, from Albertus Magnus College, where she developed a strong foundation in communication, empathy, and relationship-building. She is fluent in Polish, enabling her to serve a broader client community with clarity and confidence.
Personal:
Outside of the office, she enjoys spending time with family and friends and staying connected to her community.

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